Sellers on the biggest online market in Nigeria- Jumia, took to Twitter to express their grievances with the tech giant. It was gathered that they had previously tried to settle their issues with the company’s management, but it proved futile.
The Jumia sellers, also referred to as Vendors, were learned to have organized themselves across various locations to spearhead their cause.
A Twitter page was created with the handle @JumiaVendorsNgr (Jumia Vendors Rights), where various sellers took to express their complaints, with the aim of seeking top management’s attention, whilst tagging some notable personnel.
Some of their complaints, which were tabled on their Twitter page includes the following:
A clause in Jumia’s agreement with the Vendors states that Jumia can close at any time and is not liable to pay any outstanding payments whatsoever to its sellers. This reminds me of MMM, lol.
Fraudulent theft and backup by customers who order items and damage or replace original items with damaged ones or an entirely different item, and Jumia staff will retrieve such from customers, return their money, and debit the Vendor’s account, without due investigation. Some also cited customers who will order an item, use it for an occasion or for a few days, return it, and get their full payment.
Excessive charges on delivered item which threaten to erode profits and capital in some cases.
Unfavorable business terms, such as drop-off timelines, etc.
We have not heard of any official response from Jumia, though their Twitter handle was seen responding to some Vendor tweets with the hope of resolving the matter.
Of course, we’ll surely update you on new developments, so always keep in touch.
Disclaimer: The information provided in this article is for educational and informational purposes only and does not constitute financial, investment, or trading advice. Always conduct your own research or consult a licensed financial advisor before making investment decisions.
Irene is an accountant, fashion lover and media analyst that scours the web and analyzes and puts factual context and personal opinion to news and other non-mainstream and alternative media.
