On Wednesday, Bank of America customers experienced difficulties accessing their online accounts, with problems peaking around midday. Many users reported being unable to log in, while others who managed to access their accounts were alarmed to see their balances showing $0.
The issue began shortly after noon Eastern Time, according to DownDetector, a website that tracks online service disruptions. By 1 p.m. ET, approximately 20,266 outages were reported. The situation appeared to have improved by late afternoon, with reported outages dropping to around 3,600 by 3:37 p.m. ET.
CNN reports that Bank of America acknowledged the widespread outage in a statement saying, “Some clients are experiencing an issue accessing their accounts and balance information today.” The bank assured customers that “these issues are being addressed and have largely been resolved.” They also apologized for any inconvenience caused.
Additionally, some users shared on X that they encountered error messages indicating that their current balance information might be temporarily unavailable. The bank did not specify the cause of the problem or provide a timeline for when all systems would be fully operational.
However, as the situation develops, customers will need to monitor their accounts continuously and stay updated on any further announcements from the bank regarding the resolution of these access issues.
The banking issue was not peculiar to only BOA customers and seemed to have affected some international banks having branches in Africa, especially Nigeria such as First Bank, Zenith Bank, and Access Bank. Many customers are reporting they have been unable to log in to their bank’s app due to network issues, others are unable to make a transfer or do other transactions while others find a zero account balance.