Guarantee Trust Bank popularly known as GT Bank or GTB is one of the most popular banks in Nigeria but in recent times, they choose to leave their customers confused and in the dark after their restructuring to a Holding Company and subsequent change of name to Guaranty Trust Holding Company Plc or GTCO.
Adding to the confusion is that they also run a Contact Center named GTConnect- an interactive and automated self-service center that we believe is geared towards the bank for the future.
The defunct Guarantee Trust Bank has since started changing the names and logo on the bank’s buildings to the new GTCO.
So, here you have it, GTCO is the new Guarantee Trust Bank or GT Bank while GTConnect is a 24/7 automated contact center where the bank’s customers can do about 90% of their banking transactions.